Features and service level
Esited's published terms for this server:
- Full root access, with reboots, power cycles and operating system
reinstalls through the control panel at no charge
- Servers in stock usually deploy in about 12 minutes; hardware that
needs special configuration takes 1 to 24 hours
- Network availability below 99.999% in a month is credited, from 5%
of the monthly charge
- Failed hardware has a one-hour replacement target and support
requests a 15-minute acknowledgement target, each credited when
missed
- Up to 255 IP addresses can be added
- Memory, storage and processor changes by quote
- Infrastructure support around the clock
Datacenter
Hosted in Esited's LAX1 data center at 600 West 7th Street in downtown
Los Angeles.
- 120Gbps of uplink capacity, under 500 feet of conduit from One
Wilshire
- 35 MW diverse power feed and redundant UPS
- Manned security around the clock, with biometric palm scan and
keycard entry
